Claims strategy & operations

• Starts from the top, with the way the organisation sees its claims operations
• Requires systems and resourcing that support proactive and strategic claims practice
• Relies on meaningful analysis and measurement feeding back into strategy.

A claim file review can help you investigate claim leakage, understand emerging trends, inform strategy, and benchmark claims management against best practice principles. 

We have extensive experience in conducting claim file reviews, for both short tail and long tail portfolios, including statutory lines. Claims cost savings as much as 15% - 20% can be achieved by implementing recommendations from a targeted review of claims.

We provide practical advice to government and statutory scheme regulators. We can evaluate the feasibility of a proposed scheme or changes to a product. Our focus includes:

• Scheme design and performance
• Claims management and performance
• Managing emerging market issues or market failure
• Claims reporting and insights for workers compensation and CTP schemes.

Our team can offer actionable advice based on leading industry data. Whether you’re a small or large insurer – we can customise a bespoke solution to suite your needs.

• Understand your business and get the market data and intel you need.
• Industry analysis and insights
• Customer behaviour and experience insights
• Product performance analysis
• Operational and industry benchmarking.